Privacy Policy
Effective Date: 07-08-2025
Last Updated: 07-08-2025

At SpiraWorks, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and manage your information in accordance with global data protection regulations, including the General Data Protection Regulation (GDPR), UK-GDPR, California Consumer Privacy Act (CCPA), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and India’s Digital Personal Data Protection Act (DPDP).

1. Information We Collect

We may collect the following categories of personal information:

• Identity Data: Name, email address, phone number, business name, and role/title.
• Contact Data: Billing address, business address, email, and phone number.
• Usage Data: Interactions with our website, products, or communications.
• Technical Data: IP address, browser type, device information, and cookies.

2. How We Use Your Data

We use the collected data to:

• Provide and manage our virtual assistant services
• Communicate with you regarding inquiries, projects, or support
• Send relevant updates, newsletters, or promotional materials (with your consent)
• Improve our services, website, and customer experience
• Comply with legal and contractual obligations

3. Legal Bases for Processing

We process your data under the following legal bases:

• Consent: When you explicitly opt in
• Contractual necessity: To perform a service you requested
• Legitimate interest: To operate and improve our business
• Legal obligation: To comply with applicable laws and regulations

4. Your Rights

Depending on your jurisdiction, you have the following rights:

Under GDPR / UK-GDPR:

• Access your data
• Rectify incorrect or incomplete data
• Erase your data (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

Under CCPA:

• Know what data is collected and how it is used
• Request deletion of personal information
• Opt out of data selling (we do not sell data)
• Non-discrimination for exercising your rights

Under PIPEDA:

• Access and correct your personal data
• Withdraw consent for use and disclosure

Under India DPDP:

• Access and correct your personal data
• Nominate another person to exercise rights in case of incapacity

To exercise any of these rights, contact us at: info@spiraworks.com

5. Data Sharing

We may share your data with:

• Trusted third-party service providers (e.g., cloud hosting, payment processors)
• Professional advisors (e.g., accountants, legal counsel)
• Authorities when required by law

All third parties are required to respect the confidentiality of your data and process it only on our instructions.

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, and reporting requirements.

7. International Data Transfers

Your data may be stored or processed outside your country of residence, including in the EU, UK, US, or India. We ensure that appropriate safeguards are in place for international data transfers.

8. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

SpiraWorks Global Solutions
📍 Bangalore, India
📧 info@spiraworks.com
🌐 https://www.spiraworks.com